Intelligent device management is a technology used for
enterprise software
Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than individual users. Such organizations include businesses, schools, interest-based user groups, ...
applications that allow equipment manufacturers to monitor and manage remote equipment, systems and products via the
Internet
The Internet (or internet) is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. It is a '' network of networks'' that consists of private, pub ...
. Another term for intelligent device management is remote device management (RDM) while strategic service management describes the service.
IDM extends IT service management to on-site devices and can support standard service processes, such as
Incident
Incident may refer to:
* A property of a graph in graph theory
* ''Incident'' (film), a 1948 film noir
* Incident (festival), a cultural festival of The National Institute of Technology in Surathkal, Karnataka, India
* Incident (Scientology), a ...
,
Problem,
Change
Change or Changing may refer to:
Alteration
* Impermanence, a difference in a state of affairs at different points in time
* Menopause, also referred to as "the change", the permanent cessation of the menstrual period
* Metamorphosis, or change, ...
,
Configuration Management
Configuration management (CM) is a process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. The CM proc ...
as defined by
ITIL
The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business.
ITIL de ...
.
This technology is commonly used by ATM, security and
self-service kiosk
An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education.
By 2010, the largest bill pay kiosk network ...
companies.
See also
*
Machine to machine Machine to machine (M2M) is direct communication between devices using any communications channel, including wired and wireless.
Machine to machine communication can include industrial instrumentation, enabling a sensor or meter to communicate the ...
*
Control system
A control system manages, commands, directs, or regulates the behavior of other devices or systems using control loops. It can range from a single home heating controller using a thermostat controlling a domestic boiler to large industrial c ...
*
HVAC control system
HVAC (Heating, Ventilation and Air Conditioning) equipment needs a control system to regulate the operation of a heating and/or air conditioning system. Usually a sensing device is used to compare the actual state (e.g. temperature) with a target ...
*
Control engineering
Control engineering or control systems engineering is an engineering discipline that deals with control systems, applying control theory to design equipment and systems with desired behaviors in control environments. The discipline of controls o ...
*
Lighting control system
A lighting control system is an intelligent network based lighting control solution that incorporates communication between various system inputs and outputs related to lighting control with the use of one or more central computing devices. Light ...
*
Intelligent building
Building automation (BAS), also known as building management system (BMS) or building energy management system (BEMS), is the automatic centralized control of a building's HVAC (heating, ventilation and air conditioning), electrical, lighting, ...
*
Self-service kiosk
An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education.
By 2010, the largest bill pay kiosk network ...
External links
Machine 2 Enterprise- Blog on Building Management Systems
Business software
Information technology management
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